thots and musings

Great customer service starts at the Top

dehumob@wordpress

Read this article in Singapore Today newspaper and the way Richard Branson tells the simple stories and the lessons in them resonated… Reminded me of a tweet I posted in March after a service experience in a 5 star hotel in Thailand..

“@dehumob: Initiative is what service staff need to sh...


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Being true to self

dehumob@wordpress

I don’t think much about the rich, the wealthy for most believe they are living the day and have no need for light. I rather spend my time thinking about the people who know they are in darkness and seek out the tiniest flame of hope, a light to guide them out of the darkness into the day i...


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Achieving results: same activity? Shared Objectives?

dehumob@wordpress

In a multitude of activity we often forget the importance of a vision. For in the moments that make up our lives we are overwhlemed by the myriad of things that need to get done so much so that completing tasks becomes the goal and expected outcomes from task become totally immaterial.

This ho...


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Driving Sustainable Performance: Learning about Learning

dehumob@wordpress

Reading this research report got me thinking about Sustainable Performance: Learning about Learning – Powered by Google Docs

I find myself making a case for a seemingly obvious principle of managing performance by focusing on development rather than performance… sounds simple enough b...


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strangers become friends

ambiguity in words

Friends were strangers first, in a world where strange means enemy, love means trying much harder to make friends


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