Aggregated blog posts on dehumob.wordpress.com

Great customer service starts at the Top

thots and musings - dehumob@wordpress

Read this article in Singapore Today newspaper and the way Richard Branson tells the simple stories and the lessons in them resonated… Reminded me of a tweet I posted in March after a service experience in a 5 star hotel in Thailand..

“@dehumob: Initiative is what service staff need to sh...


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Being true to self

thots and musings - dehumob@wordpress

I don’t think much about the rich, the wealthy for most believe they are living the day and have no need for light. I rather spend my time thinking about the people who know they are in darkness and seek out the tiniest flame of hope, a light to guide them out of the darkness into the day i...


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Achieving results: same activity? Shared Objectives?

thots and musings - dehumob@wordpress

In a multitude of activity we often forget the importance of a vision. For in the moments that make up our lives we are overwhlemed by the myriad of things that need to get done so much so that completing tasks becomes the goal and expected outcomes from task become totally immaterial.

This ho...


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Driving Sustainable Performance: Learning about Learning

thots and musings - dehumob@wordpress

Reading this research report got me thinking about Sustainable Performance: Learning about Learning – Powered by Google Docs

I find myself making a case for a seemingly obvious principle of managing performance by focusing on development rather than performance… sounds simple enough b...


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Capability development for any performance gap?

thots and musings - dehumob@wordpress

I am sitting up on the 30th floor looking out over the central part of Bangkok city…


I was pondering some things and decided to blog my thoughts… Here goes.

Instructional designers and learning professionals tend to view performance gaps as training or non-training related....


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